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Three key ideas to shopper comfort in the course of the life insurance coverage software journey

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To assist make the underwriting course of sooner for insurers and the appliance journey simpler for candidates, ExamOne focuses on 3 key comfort ideas: entry, self-service, and no friction. From appointment scheduling to accessing private laboratory outcomes, making the life insurance coverage software course of straightforward and easy for candidates is a high precedence.

 

1. ACCESS to extra appointments

Making it faster and simpler to finish necessities is a profit to each customers and carriers. That’s why we give candidates entry to extra examination appointments at quite a lot of places. From an ExamOne workplace or a Quest Diagnostics Affected person Service Middle (PSC) to a go to from a cellular examiner, candidates have handy selections.  By offering extra scheduling choices and examination location selections, customers usually tend to discover a handy choice for his or her way of life.

Out of over 16,600 candidates survey respondents, 56% said they selected the placement as a result of it was “most handy for me”.1

 

2. SELF-SERVICE choices

Texting applications* hold candidates knowledgeable about their upcoming appointment. Candidates obtain textual content alerts to schedule their examination appointment and obtain appointment reminders, confirmations, info on methods to put together for the examination, and a notification when it’s time to evaluate their laboratory outcomes. Candidates could recognize having this info at their fingertips.

In the identical survey, when requested concerning the ease and comfort of scheduling their appointment, candidates rated ExamOne a 6.7 out of seven.1

Candidates even have self-serve choices when offering private historical past info. Carriers can provide a number of private historical past assortment strategiesin-person, teleinterviews, and on-line questionnaires.

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A brand new paperless paramed choice offers candidates the flexibility to self-report the knowledge collected in a Half II questionnaire, on the time and placement that works greatest for them, through laptop or cellular system. Or, if they like, the questionnaire could be accomplished by talking with one among our name middle representatives.

 

3. FRICTION-FREE interactions

ExamOne is devoted to helping purchasers and candidates by the requirement-gathering course of. From our examiners and laboratory employees on the entrance strains to the operational and gross sales groups, we’re right here to help with each step of the method. We’re dedicated to working tirelessly to ship options that assist defend extra households, one life at a time.

93% of candidates have been happy with ExamOne, out of over 16,600 respondents.1

Our devoted web site, MyExamOne.com, affords nice sources throughout the complete life insurance coverage journey, serving to candidates really feel ready and comfy.

These three key comfort ideasentry, self-service, and no frictionare important to creating the life insurance coverage software course of straightforward and easy for candidates and purchasers. Contact your ExamOne consultant to learn the way to use these ideas to your software journey.

 

1 2023 January-August ExamOne applicant survey.
* Eligibility is predicated on insurance coverage provider participation.

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