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Reaching extra customers by means of texting – Teleinterview texting program


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Right this moment, private historical past interviews are accomplished when the Name Heart interviewers dial an applicant’s telephone quantity hoping to achieve them and full a medical questionnaire. In 2021, roughly 81% of those outbound teleinterview calls went unanswered.2

To higher attain these life insurance coverage customers, ExamOne affords a texting answer for our phone underwriting workflow that may ship SMS texts to candidates for the primary contact try to finish their telephone interview. It will release our interviewer’s time to give attention to what they do finest: acquiring well being historical past from candidates.

The next Q & A might assist familiarize you with the advantages and technical particulars of this system. Let’s ask the knowledgeable, Yona Wright, a couple of necessary questions.

How does the texting program work?

Candidates will get a textual content message that comprises the Name Heart telephone quantity permitting the applicant to provoke contact with the interviewer. A legitimate cell phone quantity should be offered within the order.

What are the advantages?

Speaking with candidates by way of textual content message will permit them to provoke their interviews when it’s most handy for them. We discovered that texting helps scale back turnaround time by half a day and will increase completion charges by 10%.2

When are the textual content despatched?

Textual content messages are automated and are despatched between 8:00 AM and eight:00 PM. particular to the applicant’s time zone. They usually have the choice to opt-out at any time.

What kinds of texts are despatched?

The welcome message comprises commonplace info on message/knowledge charges and frequency and tips on how to opt-out and get assist. The following message comprises the provider’s firm title, the decision middle client-specific telephone quantity and name middle hours, permitting the applicant to provoke contact with the interviewer.

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Do you present an opt-out possibility?

Sure. Our textual content message marketing campaign permits recipients to opt-out of receiving texts. When the recipient texts STOP, they are going to be unsubscribed and can now not obtain textual content messages to their telephone quantity from ExamOne.

What are the hours for candidates to name again?  

From 8:00 AM to 11:00 PM Mondays to Thursdays, from 8:00 AM to 9:00 PM Fridays, and eight:00 AM to 4:00 PM Saturdays. This info is offered within the textual content message as properly.

How do I do know my applicant’s telephone name will likely be answered?

We’ve got 300 skilled name middle employees members prepared to help!

If there’s an examination required, will you additionally textual content the applicant?

Sure. Study extra about this texting program right here.

Wish to study extra or have this provided to your applicant?

Please be at liberty to achieve out to Yona Wright at Yona.M.Wright@examone.com; your Strategic Account Govt; or your Account Supervisor. We’d love to debate additional how our modern Name Heart capabilities and knowledge assortment choices might finest match your small business wants.


1Based mostly on evaluation accomplished by ExamOne or orders accomplished in 2021.

2Based mostly on evaluation accomplished by ExamOne or orders accomplished between April 2022 – March 2023.